To learn more, see About admin roles in the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool. For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues.

Change or reset your PIN when you're already signed in

If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. When a user requests a new password, you receive a password reset request in email. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. The steps below describe how to change a known password for a Microsoft personal account.

Change a Microsoft account password

• If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time).
• Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
• This article is for people who set password expiration policy for a business, school, or nonprofit.
• If you still need help, select Contact Support to be routed to the best support option.
• If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.
• You’ll need to lock you PC when you’re ready to follow the steps below.
• If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.
• If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.

Find solutions to common problems or get help from a support agent. If you couldn't change your password this way, see Reset your Microsoft account password. How you change or reset your PC sign-in PIN, depends whether you are signed in or not. For your protection, Microsoft must How to fix Office 365 login errors verify your identity before you can proceed with resetting your password.

Reset passwords in Microsoft 365 for business

To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you to use the feature.

Get a verification code

To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. If you forgot your PIN and your password, follow the steps below to reset your password first. If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.